Last Updated: 30 June 2026

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Introduction

Cat Trentham Rowing is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains what personal information is collected, how it is used, how it is stored, and the rights you have in relation to your information. For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cat Trentham Rowing is the data controller responsible for your personal information.

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Information Collected

Personal information may be collected when you:

• Complete a contact form on the website.
• Enquire about coaching services, products, or programmes.
• Subscribe to the newsletter.
• Purchase a product or service.
• Communicate by email or through the website.
• Complete consultation forms, health screening forms, coaching questionnaires, client check-in forms, or submit training data through coaching platforms used as part of the coaching service.

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The information collected may include:

• Name
• Email address
• Telephone number
• Information contained within enquiries, messages, forms, or coaching questionnaires

As part of the coaching process, clients will be asked to complete health screening forms and provide information relating to injuries, medical conditions, exercise history, and other factors that may affect the safe and effective delivery of coaching services.

This information is only collected for the provision of coaching services and is treated as confidential. Some health information may also be shared between Cat Trentham Rowing and PB Strength & Fitness Mentoring (the gym where sessions take place), where you complete the gym's health screening form, so your training can be delivered safely and you don't have to provide the same details twice. Some of the information collected, such as injuries, medical conditions and health status is "special category" data under UK GDPR. It is processed only to assess suitability and deliver coaching safely, on the basis of your explicit consent, given when you complete the relevant health and booking forms. You may withdraw this consent at any time, though coaching may then no longer be provided safely.

Technical information may also be collected automatically when you visit the website. This may include information such as browser type, device information, pages visited, referral source, and website usage data.

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How Your Information Is Used

Personal information may be used to:

• Respond to enquiries and provide requested information.
• Deliver coaching services, products, programmes, and support.
• Manage client accounts and purchases.
• Send newsletters, updates, and marketing communications where consent has been provided.
• Improve the website, products, services, and user experience.
• Maintain website security and prevent misuse.

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Legal Bases for Processing

Under UK GDPR, personal information is processed on one or more of the following legal bases:

• Consent, where you have agreed to receive marketing communications or the use of non-essential cookies.
• Contract, where processing is necessary to provide a service or product you have requested or purchased.
• Legitimate Interests, where processing is necessary to operate, improve, and protect the website and business, provided those interests do not override your rights and freedoms.
• Legal Obligation, where processing is required by law.

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Children and Young People
Where services are provided to clients under the age of 18, personal information is collected and processed with the involvement and consent of a parent or guardian.

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Marketing Communications

Where you have purchased a service, Cat Trentham Rowing may send marketing about its own similar services on the basis of legitimate interests (the "soft opt-in"), unless you opt out, which you can do at any time via the unsubscribe link in every email. For all other marketing, your consent is requested first (e.g. newsletter sign-up).

If you subscribe to the Cat Trentham Rowing newsletter, your information may be processed through Constant Contact, the email marketing provider used to manage newsletter subscriptions and email communications. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link contained within any marketing email or by contacting Cat Trentham Rowing directly. Your information will never be sold to third parties.

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Website Hosting, Payments and Service Providers

This website is hosted by Wix.com Ltd. Information may be processed through Wix systems in order to provide website functionality, security, analytics, online purchases, and customer support. Payments made through the website are processed using Wix's payment systems and associated payment processing partners. Cat Trentham Rowing does not store or have access to your full payment card details.

Payments for certain products or services may also be processed through Stripe or PayPal.

Trusted third-party service providers may be used to support the operation of the website and business, including:

• Wix (website hosting, website services, analytics, and payments)
• Constant Contact (email marketing and newsletter management)
• TrueCoach (coaching delivery, training logs, communication, and progress tracking)
• ErgZone (training programme delivery and workout tracking)
• Stripe (payment processing)

• PayPal (payment processing)

• Elfsight (customer review display functionality)

These providers only process information as necessary to provide their services and are expected to maintain appropriate security measures.

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International Transfers

Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are used to ensure personal information remains protected in accordance with applicable data protection laws.

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Cookies and Analytics

This website uses cookies and similar technologies.

Necessary cookies are used to ensure the website functions correctly and securely.

Where consent is provided, analytics and functional cookies may also be used to help understand how visitors use the website and to improve user experience. Further information can be found in the Cookie Policy.

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How Long Information Is Retained

Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, insurance, or reporting requirements. The length of time information is retained will vary depending on the nature of the information and the purpose for which it was collected.

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How Information Is Protected

Appropriate technical and organisational measures are in place to help protect personal information against unauthorised access, disclosure, alteration, or destruction. While reasonable steps are taken to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

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Your Rights

Under UK GDPR, you may have the right to:

• Request access to the personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing in certain circumstances.
• Withdraw consent at any time where processing is based on consent.
• Request transfer of your personal information where applicable.

To exercise any of these rights, please make contact using the details available on the Contact page of this website.

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Complaints

If you have concerns about how your personal information is handled, please make contact first so that the matter can be investigated and, where possible, resolved.

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office: https://ico.org.uk

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Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, services, or website functionality. The latest version will always be available on this page and will be effective from the date shown at the top of the policy.

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Contact

If you have any questions about this Privacy Policy or how your personal information is processed, please use the contact form available on this website.